Returning Non-Faulty Items at Mitre 10

Changed your mind? No problem. If the product isn’t quite right, here’s how to return a non-faulty item.

Return Policy for Non-Faulty Items

Most unused, non-faulty items can be returned within 28 days of purchase.

Items must be:

• In original condition with packaging.
• Accompanied by proof of purchase.

Exemptions: Specially ordered products, custom-made items, and cut-to-measure goods may not be eligible. Check in-store or online for details.

How to Return Your Item

1. Find your original receipt or proof of purchase.
2. Ensure the item is unused, in original packaging, and includes all accessories.
3. Visit your nearest Mitre 10 store and speak to our friendly team at the Customer Service desk

Exceptions and Important Notes

Items that cannot be returned unless faulty include:

• Gift cards
• Custom-made products
• Cut lengths of materials
• Outdoor plants and clearance items may also be excluded. The team will confirm any return conditions when you’re in store.

Refunds

• Refunds are processed using the original payment method.
• Processing times vary, especially for card refunds or online purchases, but most are completed within a few business days.
• In some cases, store credit may be offered if an exact refund isn’t possible.

Need More information

We aim to keep returns straightforward. For more details, visit our website or speak to your local Mitre 10 store.