What to Do if Your Order Is Missing

If your order hasn’t arrived, we’re here to help. Follow the steps below so we can look into it and get things sorted.

1. Check Your Order Status

Before getting in touch, it’s worth checking a few quick details:

• Track your order online using your tracking link or order number.
• Confirm the delivery address listed on your order.
• Check for any delivery notices left at your property or a safe place where the parcel may have been left.

2. Report a Missing Order

If your order hasn’t arrived and tracking shows it should have been delivered, contact the store as soon as possible.

You’ll find the store’s contact details in your order confirmation email, or you can search for your local store using the Mitre 10 Store Locator.

Please have the following ready:

• Your order number
• Details of the missing item or order
• Any information from the delivery tracking

3. What Happens Next?

Once we receive your enquiry, the store team will review the details and may contact you if they need more information. They’ll then work with the delivery provider to investigate the issue.

Depending on the situation, we may:

• Arrange replacement items
• Organise a refund where appropriate
• Provide updates while the delivery provider investigates

Helpful Tips for Future Orders

• Keep your order confirmation emails.
• Check tracking updates regularly.
• Let us know as soon as possible if your order hasn’t arrived.

Need Help?

If your order hasn’t turned up, contact your local Mitre 10 store and the team will help you work through the next steps.

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