How to Request Missing Parts

If your Mitre 10 purchase is missing parts or includes incorrect components, we’ll help you get the right parts quickly so you can continue your DIY or home improvement project.

Step 1: Identify the Issue

• Double-check the packaging and product contents.
• Confirm exactly what is missing or incorrect.
• Have your receipt and product details ready.

Step 2: Contact Your Mitre 10 Store

• Reach out to the store where you purchased the product.

Stores near | Mitre 10™

• Provide:
  • Your receipt or proof of purchase
  • Product name
  • Description of the missing or incorrect parts

The more detail you can provide, the quicker we can get it sorted.

Step 3: What Happens Next

1. The store’s customer support team reviews your request and may contact you for more details.
2. They’ll work with the supplier to source the replacement part.
3. Once confirmed, the store will contact you to arrange delivery or collection. You won’t need to return the full product.

Tips for a Smooth Process

• Keep your receipt handy.
• Take photos of the product and packaging to show what’s missing.
• Contact the same store where you made the purchase for the fastest service.

We know missing parts can slow things down. Talk to your local Mitre 10 store and we’ll help get things sorted so you can carry on with the job.